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Girl wearing festival chain set during daytime

🚚 How We Ship: Ready to Ship + Made for You + Our Partners Magic

Captain Fantastic blends in-stock pieces with Made for You and Our Partners fulfilment, giving you the best of all worlds.

✨ How it works:

  • Ready to Ship: Shipped immediately from NZ 

  • Made for You: Designed in NZ and crafted especially for you with delivery in up to 15 working days.

  • Our Partners: We work with a trusted network of global partners who ship directly to you.

  • Why this system? It reduces waste, avoids overstock, and supports sustainable production.

  • What's what? ✅ Simply select your size and we'll let you know which applies.

Need something for a specific event? 🎉 Check out Happenings by Captain Fantastic - your guide to what's on, where to be and when to order. 🥳

Many of your favourite collections are created in small batches by global makers, keeping quality high and the carbon footprint low. 🌏💫

Good things take time - and these pieces are worth the wait. 💖

festival prints shown on pile of clothing

🚚 Shipping & Delivery

At Captain Fantastic, we keep things simple, transparent, and stress-free 💫
Our in-stock items ship directly from Aotearoa 🇳🇿, while all made-to-order, print-on-demand, and back-order items are crafted and shipped by our trusted global production partners 🌍✨

Processing Times:
Orders are processed Monday–Friday (NZT), excluding Public Holidays.
If Captain Fantastic is out adventuring ✈️, processing times may extend slightly — but we’ll always do our best to keep things moving!

📦 Important Notes

  • Your order ships after processing is complete.

  • While processing, your order will show as “Unfulfilled” in My Account.

  • Once shipped, you’ll get a shipping confirmation email with your tracking link.

  • You can track your order:

    • via the Track Order link in your account

    • through our Track My Order page

    • or by clicking TRACK YOUR PACKAGE in your confirmation email

  • Please ensure your address is correct — including postcode, unit number, and Rural Delivery details.

  • If your order is still processing, tracking will show:
    “There is no tracking information available for your order at this time.”

Easy, clear, and customer-friendly — just the way we like it 💛

Fantasy collage of unicorns in a forest

🔁 Returns & Exchanges

We want you to love your Captain Fantastic goodies 💖
Our return window is 30 days from the date your order was placed.

If something arrives damaged or defective, contact us and we’ll fix it fast — no worries 🙌

🎁 How Returns Work

Approved returns are processed as a gift card (store credit), sent directly to the email used on the original order.
Our gift cards never expire ✨

⚠️ Please Note

  • Some items can’t be returned, including:

    • final sale items

    • intimates

    • custom-made items (varies by product)

  • Returns can’t be initiated once the order is in transit.

  • Please keep your return tracking number — we need it to complete your return.

  • Accounts showing patterns of return abuse may be restricted.

  • Shipping fees are non-refundable.

  • We are not responsible for lost or stolen return parcels.

If you ever need help, we’re just a message away 💬✨

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